Patient reports to the reception of the hospital. Front desk executive enquires about the patient’s problem. Reception office refers the patient to the concerned department/doctor. Patient reports there, and concerned doctor investigates the patient’s case history.
When the patient arrives at the ward, our ward staff will orientate the patient to the ward and the facilities available. Patient will then be clerked by the ward doctor – this involves taking a detailed medical history and ordering of tests if necessary. During the patient’s stay in the hospital, he/she will be attended by a team doctors comprising of medical specialists, assisted by medical officers and house officers. Every care is taken in respect of patient care, treatment, meals, dress and health recovery. The daily routine in the ward includes activities such as ward rounds by doctors, medication, meals, visiting hours and bedtime. However, this routine may vary as laboratory tests, x-ray, treatment and other procedures will take place when required. If required, the doctors operate the patient as part of the treatment. The patient’s medical records and information on their medical condition are confidential. We will only share this information with the patient and the next-of-kin. If the immediate family members wish to know more about the patient’s condition, they can approach the appropriate coordinator to arrange for convenient time to meet the concerned doctor.