Privacy & Policy
Privacy Policy
Sudha Multispecialist Hospital.
Address: 11A, Talwandi, Jhalawar Road, Kota, Rajasthan, India – 324005
Effective Date: [05-Aug-25]
At Sudha Multispecialist Hospital (“we”, “us”, “our”), we are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and disclose such information. This Privacy Policy applies to all individuals who interact with us, whether to avail medical services or in connection with any business transactions.
This Privacy Policy should be read in conjunction with our General Consent Form.
1. Need for this Privacy Policy
This policy is published in accordance with:
- Section 43A of the Information Technology Act, 2000;
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”);
- The Information Technology (Intermediaries Guidelines) Rules, 2011.
2. Information We Collect
We may collect the following categories of information when you interact with us:
| Type of Information | Details |
|---|---|
| Personal & Contact Information | Medical Information |
| Medical Information | MedicalHealth records, diagnosis, treatment details, test reports, prescriptions, allergies, imaging, clinical history, vaccination history, family history, and other relevant data related to your treatment. |
| Financial Information | Insurance details, third-party administrators (TPAs), government or corporate healthcare schemes. |
| Sensitive Personal Data or Information (SPDI) | Medical and health data as defined under SPDI Rules. |
3. Purpose of Information Collection
we may use your information for the following purposes:
a. Medical Care
- To deliver appropriate medical treatment, diagnostic procedures, and post-care.
- To communicate appointment schedules, results, or updates.
- For billing and collection purposes.
b. Operational Requirements
- To improve our hospital services and manage internal operations.
- For administrative communications, customer service, and feedback.
- To maintain internal quality checks and audits.
c. Compliance & Legal Obligations
- To comply with statutory, regulatory, or legal obligations.
- To respond to legal proceedings, court orders, government investigations, or emergencies.
d. Disclosures
Your information may be shared with:
- Treating doctors or consultants;
- Insurance or government scheme providers;
- Third-party service providers (e.g., billing agencies, labs);
- Regulatory authorities as per law.
4. Access to Your Information
To obtain a copy of your medical records or any information held by us, you may submit a written request along with a government-issued ID proof. Access will be provided in compliance with applicable laws.
5. Modifications to Your Information
You may request corrections or updates to your personal or medical information. We will process such requests in a reasonable time frame unless restricted by law.
6. Retention of Information
Your data will be retained:
- As long as required to provide care or for legal purposes.
- As per norms prescribed by Indian law.
- Once no longer necessary, data will be securely deleted or anonymized.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no system can be completely secure, and we are not liable for breaches beyond our control.
8.Disclaimer and Limitation of Liability
You are responsible for ensuring that the information you provide is accurate and up to date. We are not liable for any loss arising due to false or incomplete data submitted by you.
9. Policy Updates
We may modify or update this Privacy Policy from time to time. The latest version will always be available at the hospital’s front desk or upon request.
10. Grievance Redressal
If you have any concerns or wish to raise a complaint regarding our privacy practices, please contact:
Grievance Officer
Sudha Multispecialist Hospital
11 A, Talwandi, Kota, Rajasthan
Email: [sudhahospitalkota@gmail.com]
Phone: [9928027601, 0744-2790001,2790003]
11. Consent
By availing services at Sudha Multispecialist Hospital, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy