Terms and Conditions
Sudha Hospital & Medical Research Centre Pvt. Ltd.
Effective Date: May 14, 2025
Contact: admin@sudhahospitalkota.com
Address: 11A, Talwandi, Jhalawar Road, Kota, Rajasthan, India – 324005
1. Terms of Use
Sudha Hospital & Medical Research Centre Pvt. Ltd. (“we”, “us”, “our”, “Sudha Hospital”) operates www.sudhahospitalkota.com (“Website”) and its services (“Services”). These Terms govern your access to and use of the Website and Services. Use of our Website implies your agreement to be bound by these Terms, the Privacy Policy, and other applicable policies.
2. Legal Compliance and Governing Law
This agreement is governed by Indian law, including:
- The Indian Contract Act, 1872
- The Information Technology Act, 2000
- The IT (Reasonable Security Practices and Procedures) Rules, 2011
- The IT (Intermediaries Guidelines) Rules, 2011
Disputes will fall under the jurisdiction of the courts in Kota, Rajasthan.
3. Eligibility and Access
Users must be at least 18 years old or have a legal guardian’s permission. Sudha Hospital reserves the right to revoke access without notice if terms are violated.
4. Data Collection and Privacy
- Data collected: Name, age, contact, medical history, payment info
- Shared only with service providers/payment gateways as needed
- Protected via encryption, HTTPS, and secure access protocols
- Users are responsible for keeping login credentials secure
5. Appointment Booking and Consultation
- Subject to confirmation by operations team
- Appointment timings may vary due to emergencies
- We may cancel/reschedule appointments with full refund if paid
- Please arrive 15 minutes before your scheduled appointment
6. Online Payments
Payments are processed securely via third-party gateways like Razorpay. By making a payment, you accept the provider’s terms.
Refunds & Cancellation
- Before 2 hours: Full consultation refund. Convenience fee non-refundable. Refund to be initiated from hospital office.
- Less than 2 hours or no-show: No refund.
- Hospital cancellation: Full refund, including convenience fee.
- Failed payments: If amount is debited but not received, refund is bank/gateway’s responsibility.
Note: Refunds will be credited within 7 working days to the original payment method.
7. Medical Disclaimer
Website content is for informational purposes only. Do not use it as a substitute for emergency or professional medical advice. Call for help or visit a hospital in an emergency.
8. User Obligations
- Provide accurate, complete, and lawful information
- Do not upload abusive, illegal, or harmful content
- Do not interfere with Website operations or security
9. Intellectual Property
All content is owned by or licensed to Sudha Hospital. Unauthorized reproduction or distribution is prohibited.
10. Limitation of Liability
We are not liable for:
- Indirect or incidental damages
- Loss of data or profits
- Service delays or errors
- Unauthorized data access
11. Indemnification
You agree to indemnify Sudha Hospital and its affiliates from liabilities arising due to:
- Violating these Terms
- Misusing the Services
- Breaking laws or infringing third-party rights
12. Termination of Access
We may suspend or terminate your access for reasons such as fraud, abuse, or legal violations. Data may be retained in line with legal requirements.
13. Reviews and User Content
- Do not post false, offensive, or defamatory content
- Respect intellectual property rights
- Content may be moderated or reused for internal or promotional purposes
14. Modifications to Terms
Terms may change over time. Updated Terms will be posted with a new “Effective Date.” Continued use signifies acceptance.
15. Grievance Redressal
Grievance Officer
Sudha Hospital & Medical Research Centre Pvt. Ltd.
11A, Talwandi, Jhalawar Road, Kota, Rajasthan – 324005
Email: admin@sudhahospitalkota.com
16. Severability
If any part of these Terms is deemed unenforceable, the rest remains fully valid.
17. Entire Agreement
These Terms, along with the Privacy Policy and related policies, form the full agreement between you and Sudha Hospital.